Bag 60 days from receipt
We accept returns and exchanges within 60 calendar days after you receive your goods. New or lightly used items, defective items and items with product quality problems are eligible. Change-of-mind returns are also accepted.
Start by email
- Email [email protected] with your order number, the item and the reason for your request. Include photographs for a defect or quality issue where possible.
- Receive the return mailing address and instructions by email.
- Send the item to the address provided.
Please request the return address before sending anything back. The business address is not automatically the address for a return.
Who pays return postage?
You pay return shipping when returning an item because of personal preference or a change of mind. We pay return shipping when there is a product problem, including a defect or quality issue.
Refunds and exchanges
Refunds are made to the original payment method within 7 business days after we receive the returned goods.
For an exchange, contact us, receive the return address, and send the item back. We arrange the replacement after the return.
Order changes and help
To request a cancellation or another order change, email us as soon as possible with your order number. Our team will check the order’s status and confirm what can be arranged.
Questions? Email [email protected]. Our team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.
